Soluções
Installation
• Repeaters and Antenna Systems Installation
• PDH and SDH transmission systems
• Satellite earth stations, VSAT and INMARSAT
• Equipment for CATV Networks
• Network Management Systems
• Wireless communications systems for local and rural areas
• Navigational aid systems
• Towers’ Installation (auto supported, spied, outdoor and indoor) for special use on Telecommunications (GSM, UMTS, wiFi and MW’s)
• Power supply (UPS)
• Cabling
Management of occurrences
Tickets and service requests Management
• Order Management
• Project Management
• Complain Management
Service Level Management, Operational Control and Monitoring
The implementation of such solutions requires the definition of the customer profile, classification of events, temporal setting goals, defining the conditions that trigger the reaction mechanisms or prevention (eg alerts and escalations) and define the actions to take in each situation.
Part of these solutions is collecting data for the compilation of statistics and reports, which are a tool for measuring the efficiency of the process. From the data analysis it is possible reengineering and realignment of the ideal reality technology company and its customers.
